Order & Delivery
What are the delivery options and when can I receive my order(s)?
Dear Customers, we have received all confirmed orders, please expect to receive your order(s) within 8-12 business days.
Rest assured that we’re working hard to get your order(s) to you as soon as we can!
Thank you so much for your patience and understanding with us during this period.
| Delivery Type | Fee (SGD) | Timeframe* (Business Days) |
| Standard | $10 for orders below $150 | 8-12 |
| Express | $15 | Temporarily unavailable |
| POPStation | Free | 8-12 |
*Delivery timeframes include the packing of your order upon confirmation.
More about Express Delivery:
Express shipping is unavailable for the time being.
More about POPStation:
Once your parcel reaches your selected POPStation, collect it within 3 days.
- Select POPStation at checkout and enter your postal code
- Your 5 nearest POPStations will be available for selection
- You’ll receive an SMS and email update once the parcel’s ready for collection
- Collect your parcel within 3 days from its arrival at the POPStation
Are there any restricted zones in Singapore that you do not deliver to?
Yes. We have places that we do not deliver to especially army camps, hotels, and most of the islands in Singapore. As we gotta make sure that your package lands in the rightful hands! – plus all delivery requires a signature upon receipt. Thus, we also don’t advise to be delivered to your PO boxes as well.
What happens if I missed my delivery?
Standard & Express delivery options:
After 3 unsuccessful delivery attempts, your parcel will be returned to us.
Pick-up via POPStation:
Once your parcel’s ready for collection, head on down to your selected kiosk within the next 3 days! All uncollected orders will be returned to Kavoo in 7 business days.
*Parcels that cannot be delivered after several attempts or remain uncollected at the pick-up point location, will be considered as returns and will be refunded only in the form of store credit.
How do I change my delivery information after I have received my confirmation order?
We know that sometimes mistakes happen, and that’s why we’re here to help. Drop us a message right away, and we’ll do everything we can to rectify the situation. Your satisfaction is our top priority, and we’ll go above and beyond to make things right for you.
While we strive to make any necessary address amendments as quickly as possible, we want to be transparent and let you know that shipping delays may occur. However, rest assured that we’ll always put in our best efforts to minimize any potential delays.
What countries do you ship to and when can I receive my order(s)?
Thank you, for making your purchase with us! We are very grateful to everyone who have purchased our product. Thus, if you are situated out of Singapore – You may refer to the information below for the rates and estimated delivery time frames for our international destinations!
| Country | Shipping Fee (SGD) | Free shipping above the threshold | Delivery Timeframe (Business Days) |
| Australia | $8 | $75 | 9-15 |
| Brunei | $5 | $60 | 9-15 |
| Cambodia | $25 | – | 8-15 |
| China | $15 | $120 | 8-15 |
| Japan | $20 | $75 | 9-14 |
| Myanmar | $15 | $120 | 9-13 |
| New Zealand | $8 | $100 | 10-16 |
| Philippines | $5 | $70 | 8-14 |
| Taiwan | $5 | $60 | 8-14 |
| South Korea | $15 | $120 | 9-15 |
| Vietnam | $10 | $75 | 9-13 |
| Saudi Arabia | $30 | $200 | 13-18 |
| UAE | $30 | $200 | 10-17 |
PO Boxes
We are unable to deliver to Post Office (PO) box addresses. Our couriers can only accept deliveries to standard addresses. As we would appreciate that all of our packages lands in the rightful hands! – plus all delivery requires a signature upon receipt.