Refunds

• Available on unworn items within 21 days from the date of shipment.

Exchanges

• Available on unworn items within 30 days from the date of shipment.
  *Kindly note that sports bras cannot be exchanged due to hygiene purposes.
• To start a Return / Exchange, please email us at Kavoo.apparels@gmail.com with the following:
  • Email address used to place the order
  • Order Number (if available)
  • Colour, Size, and Fit of the items desired for return or exchange
  • Reason for the return (too big, too small, too short, too long, etc)
  • Colour and size of replacement pair, if desired.
  • *Items to be in original condition, with tags still attached.
• Items strictly not eligible for return, refund or exchange:
  • Sale items
  • Marked-down items
  • Pre-order items
  • Items bought during sale and/ or promotional periods
  • Items bought using discount codes
• All returns/exchanges must be shipped via registered mail or any mail with tracking to our office address. Kavoo will strictly not be responsible for any lost or misplaced mail. Do note that you will incur an SGD $5 shipping fee to mail your replacement items to you.If we have made a mistake with the delivery of your order (wrong address written, wrong item shipped, etc.), we will be committed to rectifying the problem. However, if it was a mistake on your end (provided us with the wrong delivery details etc.), a re-delivery fee of SGD $6 will be administered if you do not inform us of your incorrect delivery details within 12 hours of your order.

Cancellation

• Once orders are confirmed and processed, no cancellations are allowed once they’ve been packed and ready to ship.